Privacy policy

The confidential treatment of your data is our highest priority. We always take the protection of your personal data very serious. Your and our own privacy is important and we care about how your personal data is used. As we produce our products on highest values of quality and transparency, hence we will treat your data and cookies the same patience. In the following, we will give you information on how we ensure this protection and which kind of data will be required for which purpose.

Your personal data provided during your visit of our homepage, is being saved due to technical reasons. The data is used and processed by (only) us in accordance with the relevant data protection laws. Personal information is collected within formular, chat, E-Mail or social media. With this information, we explain your rights under the law relating to your personal data. We respect and value the privacy of all of our customers and your rights under the law (DS-GVO). We will not pass your personal data to third parties for advertising purposes.


FAULHABER PRODUCTS – Melanie Faulhaber
Samariterstraße 23
10247 Berlin, Germany

+49 (0)178 2943589


Personal data is defined by the General Data Protection Regulation (EU Regulation DS-GVO) 2016/679 as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.


You can use our website without providing personal data (e.g. name, address, date of birth, sex, e-mail, payment data, telephone number, job title, information about your historic product selections etc.). When using our website, only the data which is transferred automatically from your internet browser to our web server when accessing our website is saved. This includes, the IP address, date and time of access, URL of the referring website, accessed file, amount of transmitted data, browser type, browser version and operating system. We solely use this access data in a non-personalized manner for the improvement of our internet site and for statistical purposes. We only save your IP address during the usage process (so-called session ID). A user-based analysis of this data does not take place. We only collect personal data, if you transmit them to us while ordering products on our website, through sending an e-mail in any voluntary way. We use these in accordance with legal regulations (Art. 6 Abs. 1f DS-GVO), exclusively for the purposes of justification, execution and processing of the contractual relationship and sales contracts. Your personal data and a summary of your orders are stored by us to offer a faster and better service to you in the future. We only disseminate your personal data when dissemination is necessary for the purposes of justification, execution and processing of the contractual relationship and sales contracts with you (e.g. for the delivery of the order). Furthermore, we only forward your personal data when you have explicitly agreed to this dissemination or transmission (Art. 6 Abs. 1a DS-GVO). Moreover, transmission of your personal data only occurs where we are legally obliged to do so (Art. 6 Abs. 1c DS-GVO). In all other cases, your personal data will not be transmitted to a third party.

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.


We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your data will be stored as long as we have a contractual relationship or until you request their deletion, as well as for the time required to fulfil our legal obligations.


With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone or post, with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the DS-GVO you will always have the opportunity to opt-out.

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (Art.15 DS-GVO). This is known as a “subject access request”. All subject access requests should be made in writing and sent by mail or letter. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time.

You will have at anytime the right to correct your data (Art.16 DS-GVO) or to delete the kept information (Art.17 DS-GVO) by us. You can restrict the usage of your data by law (Art.18 DS-GVO). Moreover you will have the right to appeal at any official data supervisory authority (Art.77 DS-GVO i. V. m. §19 BDSG).


On our website we do use cookies to give you the best service as possible. Cookies must be accepted to enter our website. Cookies are small text files which are saved on the hard disk of the website’s visitors. According to the settings of the website, a temporary cookie is saved on your hard drive, which saves certain information during your visit, e.g. the duration of your visit. At the end of your visit on our website, these are automatically deleted from your hard disk. Furthermore, permanent cookies are created, which inter alia allow for a certain functionality (such as the pre-filling out of forms), but also count the amount of your visits. We use cookies to make our offer more user-friendly. They do not cause any harm on your computer and do not contain any viruses. You can prevent the saving of cookies by adjusting your internet browser settings.


If you would like to receive our newsletter, we will only send it to you after your explicit consent, which you give us with your dispatch of the filled-out web form that is necessary to receive the newsletter. Provided that you have given your consent to the receipt of the newsletter, we process and use the personal data, which you quoted for this purpose, exclusively for our own advertising measures. We will not pass your personal data to third parties for advertising purposes. You can revoke your consent to receiving the newsletter at any time by unsubscribe.


We use Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies, text files, which are saved on your computer and which allow an analysis of your usage of the website. The data generated by the cookie about your usage of the website will generally be sent to a Google server in the USA and stored there.
Google will use this data to evaluate your use of the website, to compile reports about the website activities for the website operators and to provide other services related to the usage of the website and the internet. Google will also transfer this information to third parties if necessary, provided that this is required by law. Google will not connect your IP address with any other data from Google. You can prevent the installation of the cookies by an appropriate adjustment to your browser software; however we would like to point out to you that in this case you might not be able to make full use all functions of this website.


If you wish to object to the processing of your personal data, please contact us by e-mail or letter.

Pursuant to the German Federal Data Protection Act (BDSG), you have the right to demand information on your data saved by us. Additionally, you have the right to correction, blocking or deletion of this data where required. With regards to this, please send us an e-mail to:

Berlin, June 2020


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