Delivery & Return Policy

All orders take approximately 24 to 48 hours after full payment to be processed. When your order is shipped, you will get a confirmation email, that supplies you with a tracking number or tracking link, so you can check the status of your order. We aim to dispatch all orders to Germany within 2 business days, although there may be a slight delay during exceptionally busy periods , like Christmas. Estimated delivery times should be used as a guide only and commence from the day of dispatch. FAULHABER PRODUCTS is not responsible for delays caused by customs clearance. If you are ordering more than one product at once, we will charge only once shipping costs. The system will automatically calculate the weight and dimensions of all items and select the appropriate parcel and cost.


NATIONAL DELIVERY

We offer DHL go green and Express delivery to Germany. The standard delivery time takes 1–4 days. Express is usually delivered the next business day between 8am and 1pm.

Free standard shipping within Germany from 150 Euro.

  • Germany 6 EUR*
  • Germany Express 15/25 EUR*

*For deliveries on some german islands DHL calculates a surcharge.


INTERNATIONAL DELIVERY

We offer shipping to the following countries:

  • Austria 14 EUR
  • Belgium 14 EUR
  • Bulgaria 14 EUR
  • Bosnia and Herzegovina 30 EUR
  • Croatia 14 EUR*
  • Cyprus 30 EUR
  • Czech Republic 14 EUR
  • Denmark 14 EUR*
  • Estonia 14 EUR
  • Finland 30 EUR*
  • France 14 EUR*
  • Greece 14 EUR
  • Hungary 14 EUR
  • Island 30 EUR
  • Ireland 14 EUR
  • Italy 14 EUR*
  • Latvia 14 EUR
  • Liechtenstein 30 EUR
  • Lithuania 14 EUR
  • Luxembourg 14 EUR
  • Malta 14 EUR
  • Monaco 14 EUR
  • Netherlands 14 EUR*
  • North Macedonia 30 EUR
  • Norway 30 EUR*
  • Poland 14 EUR
  • Portugal 14 EUR *
  • Serbia 14 EUR
  • Slovakia 14 EUR
  • Slovenia 14 EUR
  • Spain 14 EUR *
  • Sweden 14 EUR *
  • Switzerland 28 EUR
  • Turkey 30 EUR
  • Ukraine 30 EUR
  • United Kingdom 30 EUR*

After order confirmation the standard delivery time to addresses in European Union will take 2 – 7 days, to all other addresses (islands etc.) within 4 – 10 days.

The delivery timeframes are merely indicative guidelines provided by the deliverer/ shipping company and do not constitute binding delivery dates.

Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. Further import costs may apply when a third country is involved (customs duties, import taxes and import turnover tax). These additional costs be borne by the buyer.

*For any deliveries on islands in Europe DHL calculates a surcharge.


DELIVERY TRACKING

You are provided with a tracking number or tracking link, that will be sent to you via email once your order is payed and ready to dispatch.


RETURN

FAULHABER PRODUCTS acceps returns on stock products purchased in our official online storewithin 14 days after delivery date.

We have a strict return and exchange policy. Returned goods must in its unused, original condition, also include the original boxes, dust bags, originally attached tags and any special packaging and accessories included. Products with any sign of wear will not be accepted for a return. Incomplete, damaged or altered items will not be accepted.

FAULHABER PRODUCTS will not cover return shipments. Customers are responsible for any applicable costs in the return shipment. It is just fair play – we pay one way*, you pay  return. Please note that „made to order“ products are made especially for you and can not be returned, refunded or exchanged! 

Grift cards and vouchers are excluded from exchange.

*one way in Germany over an ordering amount of EUR 150,- is free of charge.


IMPORTANT

„Made on request“ products are customized especially on your requirements. They can not be refunded, returned or exchanged in the usual way. Alteration are upon request.

In special cases we allow an exchange into another size. If so, please contact us beforehand, to discuss the following steps. Please send us an email with your order confirmation and we kindly ask for reason to improve our products. We aim to keep the time of re-manufacturing another size of the same style as short as possible, but a minimum of 14 days. In case this product does not fit again, we refund 50% of the price into a gift card for our online store. Please email to: returns@faulhaber-products.com