All orders take approximately 24 to 48 hours after full payment to be processed. When finalised you will be notified via confirmation email and supplied with a tracking number or tracking link, so you can check the status of your order. We aim to dispatch all orders to Germany within 2 business days, although there may be a slight delay during exceptionally busy periods such as christmas. Estimated delivery times should be used as a guide only and commence from the day of dispatch. Melanie Faulhaber is not responsible for delays caused by customs clearance.
We offer GLS, DPD or DHL Standard and Express delivery to Germany. Orders are dispatched within 2 business days. After order confirmation the standard delivery takes place within 1–4 days and Express deliveries are normally delivered the next business day between 8am and 1pm. Someone will need to be available to sign for your order, otherwise it will be kept by the deliverer so that you can rearrange delivery. Please note that there may be a slight delay during the sale period.
Germany 6 EUR*
Germany Express 10 EUR*
We offer shipping to the following countries:
Austria 10 EUR
Belgium 9 EUR
Bulgaria 28 EUR
Bosnia and Herzegovina 24 EUR
Croatia 24 EUR*
Czech Republic 12 EUR
Denmark 12 EUR*
Estonia 25 EUR
Finland 25 EUR*
France 14 EUR*
Monaco 14 EUR
Greece 32 EUR
Hungary 20 EUR
Iceland 26 EUR
Ireland 25 EUR
Italy 16 EUR*
Latvia 25 EUR
Lithuania 25 EUR
Netherlands 9 EUR*
Norway 26 EUR*
Poland 16 EUR
Portugal 25 EUR*
Serbia 24 EUR
Slovakia 22 EUR
Slovenia 22 EUR
Spain 22 EUR*
Sweden 20 EUR*
Switzerland 12 EUR
United Kingdom 18 EUR*
After order confirmation the delivery takes place:
to addresses in Germany within 1–4 days,to addresses in other European states within 2 – 7 days,to all other addresses within 4 – 10 days.
The delivery timeframes are merely indicative guidelines provided by the deliverer/ shipping company and do not constitute binding delivery dates.
The delivery costs for every other destination the shipping costs and conditions are to be requested by the buyer at following address: firstname.lastname@example.org
Shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. Further import costs may apply when a third country is involved (customs duties, import taxes and import turnover tax). These additional costs – which the buyer can enquire at the responsible customs office – shall be borne by the buyer.
If you are ordering more than one product at once, we will charge only one shipping amount. The system will automatically calculate the weight and dimensions of all items and select the appropriate parcel and cost.
You are provided with a tracking number or tracking link, that will be sent to you via email once your order is payed and ready to dispatch.
*For any deliveries on islands in EU our deliverer calculates a surcharge.
Nevertheless if you are not satisfied with any product, you have the chance to return it within fourteen (14) days after delivery date.
FAULHABER will accept returns for domestic handbag orders for refund in their original condition within 14 days of receipt of your order. Returned handbags must in its unused, original condition, also include the original box, dust bags with original tags attached and any special packaging and accessories included. Handbags with any sign of wear will not be accepted for a return. Incomplete, damaged or altered items will not be accepted.
The return must be requested within 14 days from the delivery order.
If you would like to return or exchange your FAULHABER product please contact us beforehand in the event of a return and send us an email with your order confirmation and reason of return at: email@example.com. We will send you a return-form and assist you with everything you need.
Send package with a delivery service of your choice and at your own expense to:
Grift cards and vouchers are excluded from exchange.
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